This Privacy Policy explains how JMBM Media LLC ("ALTREACH", "we", "us", or "our") collects, uses, and protects your personal information when you visit our website or contact us. We are committed to protecting your privacy and handling your data transparently and lawfully, including in compliance with the EU General Data Protection Regulation (GDPR) and applicable United States privacy laws.
1. Who we are (Data Controller)
The data controller responsible for your personal information is:
JMBM Media LLC (operating as ALTREACH)
1209 Mountain Rd PL NE, Ste N, Albuquerque, NM 87110, United States
Email: info@altreach.co
2. Information we collect
Information you provide to us
- Contact details you submit when you reach out (name, email address, and any message content).
- Booking information when you schedule a call through our third-party scheduling tool (name, email, business details, and any answers to intake questions).
- Information shared when you contact us via messaging services such as WhatsApp.
Information collected automatically
- Technical data such as your IP address, browser type, device information, and pages visited, collected through standard server logs and, where applicable, cookies.
3. How we use your information
- To respond to your inquiries and communicate with you.
- To schedule and conduct consultation calls.
- To provide, operate, and improve our services.
- To maintain the security and proper functioning of our website.
- To comply with legal obligations.
4. Legal bases for processing (GDPR)
Where the GDPR applies, we process your personal data on the following legal bases:
- Consent — where you have given us clear consent to process your data for a specific purpose.
- Contract — where processing is necessary to take steps at your request before entering into, or to perform, a contract.
- Legitimate interests — where processing is necessary for our legitimate business interests, such as responding to inquiries and securing our website, provided your rights do not override those interests.
- Legal obligation — where we are required to process data to comply with the law.
5. Cookies and tracking
Our website may use cookies and similar technologies that are strictly necessary for the site to function. Where we use any non-essential cookies or analytics, we will request your consent first. You can control or delete cookies through your browser settings at any time.
6. How we share your information
We do not sell your personal information. We share it only with trusted third-party service providers who help us operate our website and services, and only to the extent necessary. These may include:
- Website hosting and infrastructure providers.
- Scheduling and calendar tools used for booking calls.
- Messaging and communication platforms (e.g. WhatsApp / Meta).
- Email and customer-communication providers.
These providers process data on our behalf under appropriate agreements, or as independent controllers under their own privacy policies.
7. International data transfers
We are based in the United States, and your information may be processed in the United States and other countries where our service providers operate. Where personal data of individuals in the European Economic Area or United Kingdom is transferred outside those regions, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses or equivalent mechanisms to protect your data.
8. Data retention
We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, to comply with our legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymise it.
9. Your rights under the GDPR
If you are located in the EEA or UK, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request erasure of your data.
- Restrict or object to our processing of your data.
- Request data portability.
- Withdraw consent at any time, where processing is based on consent.
- Lodge a complaint with your local data protection supervisory authority.
To exercise any of these rights, contact us at info@altreach.co.
10. Your rights under US privacy laws
Depending on your state of residence (for example, California under the CCPA/CPRA), you may have the right to know what personal information we collect, to request deletion, to opt out of the "sale" or "sharing" of personal information (we do not sell or share your information in this sense), and to not be discriminated against for exercising your rights. To make a request, contact us at info@altreach.co.
11. Data security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
12. Children's privacy
Our website and services are not directed to children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can remove it.
13. Third-party links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites, and we encourage you to review their privacy policies.
14. Changes to this policy
We may update this Privacy Policy from time to time. The "last updated" date at the top of this page reflects the most recent revision. We encourage you to review this policy periodically.
15. Contact us
If you have any questions about this Privacy Policy or how we handle your data, contact us at info@altreach.co.
This Privacy Policy is provided for general informational purposes and does not constitute legal advice. We recommend reviewing it with a qualified professional to confirm it fits your specific operations and the jurisdictions in which you operate.